Question 1

What is AssetGPT?

Accepted Answer

AssetGPT is a comprehensive ITSM and CMDB platform that unifies asset management, ITIL-compliant incident and change management, knowledge management, and GDPR/ROPA compliance in a single, AI-powered solution. It offers enterprise-grade capabilities at affordable pricing (€29.50-43.25/agent) with a unique Excel-first onboarding approach.

Question 2

How much does AssetGPT cost?

Accepted Answer

AssetGPT offers transparent pricing: Free for up to 4 agents, Standard tier at €29.50/agent/month (5+ agents), Premium tier at €43.25/agent/month with full AI features, and custom Enterprise pricing for 150+ agents. No hidden fees, no per-asset charges, unlimited assets on all tiers.

Question 3

How does AssetGPT compare to ServiceNow?

Accepted Answer

AssetGPT offers 70% lower cost (€29.50-43.25 vs $100-150+ per agent), no implementation consultants required, Excel-first onboarding vs complex data loaders, transparent pricing vs 'contact sales', and a free tier for small teams. Choose AssetGPT if you need enterprise ITSM features without enterprise pricing, have under 200 agents, want rapid implementation, or need GDPR compliance built-in.

Question 4

How does AssetGPT compare to TOPdesk?

Accepted Answer

AssetGPT offers AI-powered natural language queries, built-in GDPR/ROPA compliance, Excel bulk operations for migration, competitive pricing (€29.50-43.25 vs €30-50+ per agent), modern React-based UI, and real-time collaboration features. Choose AssetGPT if you want modern AI capabilities, need GDPR tools built-in, prefer transparent pricing, or are migrating from spreadsheets/legacy systems.

Question 5

What are AssetGPT's key features?

Accepted Answer

Key features include: AI-powered natural language queries in multiple languages, Excel bulk operations center for rapid migration, unified relationship graph for impact analysis, event-gated transitions with delegated approvals, SLA enforcement with business calendars, building block automation orchestrator, built-in GDPR/ROPA compliance tools, real-time streaming updates, incident/change/problem management, and comprehensive CMDB with relationship visualization.

Question 6

Who should use AssetGPT?

Accepted Answer

AssetGPT is ideal for: Small to medium IT teams (5-200 agents) who can't afford ServiceNow or BMC Helix, Managed Service Providers (MSPs) needing multi-tenant architecture, regulated industries requiring GDPR/ROPA compliance, organizations migrating from legacy ITSM or spreadsheets, and teams wanting AI-powered asset intelligence without consultant dependency.

Question 7

Does AssetGPT support GDPR compliance?

Accepted Answer

Yes, AssetGPT has built-in GDPR/ROPA compliance tools (not an add-on). Features include data processing registry, consent management, compliance reporting, audit logging, and privacy impact assessment support. This is included in the Premium tier at €43.25/agent/month.

Question 8

Can I migrate from my current ITSM tool to AssetGPT?

Accepted Answer

Yes, AssetGPT's Excel bulk operations center makes migration easy. Export your data to Excel, use AssetGPT's instruction-rich templates to validate and map your data, then import with relationship mapping. Most migrations complete in days instead of months, without expensive consultants. Self-service migration is a key differentiator.

Question 9

What AI capabilities does AssetGPT offer?

Accepted Answer

AssetGPT offers AI-powered natural language queries in multiple languages (English, Dutch, German, French, Spanish), conversational operations assistant for guided troubleshooting, automated priority scoring, predictive analytics for SLA breach prevention, and instant asset intelligence. Ask questions like 'What can you tell me about Server X?' and get complete asset info, dependencies, and impact analysis in 10 seconds.

Question 10

Is there a free trial or free tier?

Accepted Answer

Yes, AssetGPT offers a completely free tier for up to 4 agents with full ITSM functionality including basic CMDB, incident management, change management, knowledge base, and basic reporting. This is not a trial - it's free forever for small teams. No credit card required.

Question 11

How long does implementation take?

Accepted Answer

Implementation timeline varies by complexity: Basic setup with Excel import takes 1-2 days, standard full ITSM setup with workflows takes 1-2 weeks, and enterprise deployments with custom integrations take 2-4 weeks. This is significantly faster than traditional ITSM tools that require months of consultant time.

Question 12

What integrations does AssetGPT support?

Accepted Answer

AssetGPT integrates with Microsoft Azure AD/Entra ID (SSO), Email (SMTP), Webhooks (outbound), REST API, Excel import/export, CSV import/export, and runs on Supabase backend. The platform offers RESTful API with real-time subscriptions for custom integrations.

Question 13

Is AssetGPT suitable for MSPs?

Accepted Answer

Yes, AssetGPT is excellent for MSPs with native multi-tenant architecture, per-client data isolation, unified dashboard across clients, flexible per-agent pricing that scales with your business, and the ability to manage multiple client environments efficiently. The platform reduces tool sprawl and maintains strict client separation.

Question 14

What support options are available?

Accepted Answer

Support varies by tier: Free tier includes email support (48h response), Standard tier includes priority email support (24h response), Premium tier includes priority support plus chat (4h response), and Enterprise tier includes 24/7 support with a dedicated account manager.

Question 15

How does the Excel bulk operations feature work?

Accepted Answer

AssetGPT generates instruction-rich Excel templates with your entity schemas, you fill in your data, upload the sheet, and AssetGPT validates against your configuration and executes batch create/update operations. This enables self-service migration from legacy systems, bulk asset imports, and mass updates without consultants or complex data loaders.

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